DELIVERY & COURIER
We use two couriers for delivery: Royal Mail 2nd Signed for and DHL (Next day)
Due to delays that our couriers are facing some parts of the UK, we are asking customers to please allow up to 10 working days from your completed process email before getting in touch.
To keep fully up to date with their latest situations, you can find more information on their website:
Royal Mail Delays
Some parts of the country are likely to experience some level of disruption due to coronavirus related absences at local mail centres or delivery offices. We’re sorry about this. Each item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding in these unprecedented times.
We are currently seeing extremely high parcel volumes throughout our network. Our operational colleagues are working tirelessly to ensure that our service levels remain high and that services are not disrupted whilst ensuring that we comply with social distancing policies throughout our operation and warehouses.